1. Introduction

      The following terms dictate the conditions upon which a reservation can be made to stay in an accommodation facility. Such a reservation implicitly confirms the acceptance of these terms.

2. Pre-payment

The pre-payment required when making a reservation is to be realized by the fulfillment and sending of the reservation form which is found on the website of the company Hostel Group Wawro ltd. The pre-payment must be equal to 30% of the value of the full reservation. The pre-payment is non-refundable. Upon receipt of the pre-payment a confirmation email will be sent to the client. This confirmation will contain an electronic voucher with all the information necessary for the intended stay, and with information outlining where, and from whom the client is to receive their key on the day of arrival. On the first day of their stay the client must pay directly to the accommodation provider, in full, the remaining amount.

3. Contract Details

      The contract is made between the owner of the accommodation facility and the client, and concerns only the rental of a space in the facility. Transport, food and drink, and the organization of the client’s time is the responsibility of the client. Full pricing information for each facility can be found on the website. Complete pricing details are provided on the payment form upon confirmation of the reservation. Included in the price are all utilities (gas, power, water) and the cleaning service. The owner of the facility will not require further payment than that already outlined on the website.

4. Arrival, Handling of the keys, departure

      The arrival time should correspond with the expected arrival time previously stated on the reservation form. The client should inform the accommodation facility of their expected arrival time at least one day before arrival. Check-in may take place from 2pm on the day of arrival, and check-out must be carried out by 11am on the day of departure, unless arranged otherwise with the accommodation facility.  If the client is unable to meet their pre-arranged arrival time, they must telephone the accommodation facility in advance to make alternative arrangements. The client is obliged to pay the full amount displayed on the payment voucher, regardless of any shortening of the stay which has not been caused by the owner of the accommodation facility.

5. Obligations of the Klient

      The number of people indicated as having a reservation on the voucher is the maximum number of people allowed in the stay. The client is required to inform the company Hostel Group Wawro ltd. either by telephone or email of any changes to the number of people. If the number of people that arrive for the stay is more than that indicated on the voucher, the staff member in charge of handing over the keys is entitled to withhold these keys. The client is required to obey the rules required of a good neighbour and not disturb others in the vicinity. Furthermore the client is required to leave the room or apartment in the same condition as that see upon arrival. It is the responsibility of the client to ensure all facilities, including cutlery, crockery, and cookware remain clean and in the same condition they are found – this aspect of cleaning is not included in the payment for the accommodation. The client should inform the staff member responsible for the handling of the keys of any damage either pre-existing or made by the client to any facility or object existing in the accommodation. The client should also inform this staff member of the lack of any facility or object the client would assume to exist. The client must cover in full the value of any self-made damages or stolen facility or item. The owner of the damaged item will decide on the method of compensation.

6. Changes to the Reservation

      a) Changes to the Date of the Stay

      The pre-payment is non-refundable. However changes may be made to the date of the reservation under the condition these changes are made no less than 14 days before the initial arrival date. These changes apply only to the same accommodation facility initially reserved, and cannot differ in duration. If the client requires a change in the duration of the stay they must contact the reception of the accommodation facility directly, either by telephone or email. If the client wishes to change the date of stay to a season with higher prices, the client must pay the difference to the staff member responsible for handing over the keys. This is to be paid immediately upon arrival at the accommodation facility.

      b) Extending the Stay

      The duration of the stay may be extended. In the case of a requested extension of the duration of the stay, the client is required to inquire directly of the reception of the accommodation facility either by telephone or email.

      c) Changes to the Number of People

      The number of people displayed on the voucher may be changed. In the case of a requested change to this number, the client is required to inquire directly of the reception of the accommodation facility either by telephone or email.

7. Transferal of all rules and obligations of the Client to a Different Person

      At any time the client who made the reservation may transfer the reservation to a different person. This person implicitly assumes all rules and terms of this reservation, and is obliged to abide by these rules and terms. In this situation the person who initially made the reservation is required to inform the owner of the accommodation facility, without delay, of such a change.  

8. Children Stay Free of Charge

      Children up to the age of 5 (one per two adults) which sleep with the adults or in their own cot without requiring linen are not required to pay for the stay. All other children must pay the regular price.

9. Payment for Animals

      If there is nothing to indicate otherwise on the information page of a certain accommodation facility it is possible for the client to bring a small animal, such as a dog or cat. The client carries full responsibility for any damage or harm caused by this animal, and is obliged to fully compensate for such damage or harm. The owner of the affected item will decide on the manner of compensation.

10. Occurrences Beyond Our Control

      If for any reason caused neither by us nor by the relevant accommodation facility it is not possible for the client to carry out their reserved stay, the owner of this accommodation facility reserves the right to propose another similar accommodation facility for the same time. In the case of such an occurrence, the owner reserves the right to cancel the contract. In the event that a client’s stay is cut short due to an unforeseen occurrence in the accommodation facility, payment equivalent to the remainder of the stay will be returned to the client.

11. Legal regulations

      Any disputes arising between the client and the owner of an accommodation facility will be resolved under Polish Law. Such disputes will be resolved in the court responsible for the owner’s premises.